Free Cash on Delivery across UAE on order above 300dir

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FAQs

Simply add to cart and checkout with any of the payment methods. All orders should be placed online through our website www.kaswacollections.com

No. You can place the order as Guest. However to view order history and for best shopping experience we recommend that you create an account with us before placing the order.

We strive to deliver all items as fast as possible. However for imported items like “Original Pakistani Suits” or any Item which is under pre booking – Delivery time can vary between 2 Weeks to upto 4 weeks. You can read our shipping and exchange policy.

You can track your order here. If you are facing any issue please email us at [email protected]

Yes. We do entertain inquiries on whatsapp at +971 50 1505281. However- our working hours are from Saturday to Thursday 9:30 AM IST to 7:30 PM UAE Local Time. Average response time on whatsapp is 4-6  working hours. Sometimes we are busy with other customers and are not able to immediately attend your query on whatsapp. In such a situation – please email us at [email protected]

Anything marked or labelled as “Original” on our website is 100% Guaranteed Original.

We have prepared a comprehensive guide on the same topic which you may read here.

Yes. We provide Free shipping anywhere in KSA, UAE and Bahrain on order above 350/- AED for UAE, 300/- SAR for Saudi, 40/- BD for Bahrain

We accept payment through Net-Banking and through NEFT transfer. We also provide Cash on Delivery (COD) facility to almost all cities in UAE.

International Customers can pay deposits in bank account so that we can prcess their orders.

Yes. We provide COD facility to almost all destinations in UAE. However not all products qualify for COD. You can read our COD policy here.

No. You cannot cancel the order once it has been placed. No matter if it was shipped or not.

There is no return policy, however we offer a 5 days exchange policy. You can check our exchange policy here.

Please check our returns guide  exchange policy here.

Only Unstitched Goods priced at full value are eligible for returns. Discounted items cannot be cancelled , returned or exchanged. Abaya, Footwear , Accessories and made to order products cannot be returned.

The Kaswa Collections’s Exchange Policy in case you received a wrong or defective product:

Though we strive to give you a great customer experience each time you shop with us and all our products are Quality Checked before dispatch- in a rare case you received a wrong or a defective/damaged product – we will provide you exchange as per our exchange policy.

Exchange Process:

Drop an email at [email protected] and inform us on the same day you received the delivery along with the digital pictures of the product received.

Once approved – Kindly send the material back to us (and inform us with the tracking details at [email protected]) using local Postal Service or any courier of your choice at the address provided in the email.

Kindly mention your name, contact number and order number on the courier bag.  The returns parcel should reach us within 7 days from the date of delivery in an unused condition and in same condition it was received with all tags and model picture included. Once we receive the parcel- we will send you the replacement product. In case replacement is not available due to non-availability of the product – we will issue you store credit/coupon code that you may use and place a fresh order.

Note: The shipping cost (To and From) for returns/exchange for any reason will be borne by the customer.

What will not be considered as DEFECT:

Difference in shade/tone

Beads coming out

Extra accessories missing (not supplied by designer)

Little portions of threads coming out

Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.

Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.

On any product you ordered a STITCHING SERVICE from us.

Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. you can ask in live chat for the details of stitching.

All products are shown in the UAE Dirhams.

Only Unstitched Goods priced at full value are eligible for returns. Discounted items cannot be cancelled , returned or exchanged. Abaya, Footwear, Accessories and made to order products cannot be returned.

Yes – almost every item that we ship will have branding of the designer on the packaging. This ensures customer trust and we understand its really important and satisfying while buying Originals. However – on rare Occasion there is no branding on the material or packaging supplied by the designer. This does not mean that you received a REPLICA. Its our promise and Guarantee to you that if you ordered an Original – you will 100% get an Original product as we take customer trust very seriously.

The Kaswa Collections’s Exchange Policy in case you received a wrong or defective product:

Though we strive to give you a great customer experience each time you shop with us and all our products are Quality Checked before dispatch- in a rare case you received a wrong or a defective/damaged product – we will provide you exchange as per our exchange policy.

Exchange Process:

Drop an email at [email protected] and inform us on the same day you received the delivery along with the digital pictures of the product received.

Once approved – Kindly send the material back to us (and inform us with the tracking details at [email protected]) using local Postal Service or any courier of your choice at the address provided in the email.

Kindly mention your name, contact number and order number on the courier bag.  The returns parcel should reach us within 7 days from the date of delivery in an unused condition and in same condition it was received with all tags and model picture included. Once we receive the parcel- we will send you the replacement product. In case replacement is not available due to non-availability of the product – we will issue you store credit/coupon code that you may use and place a fresh order.

Note: The shipping cost (To and From) for returns/exchange for any reason will be borne by the customer.

What will not be considered as DEFECT:

  • Difference in shade/tone
  • Beads coming out
  • Extra accessories missing (not supplied by designer)
  • Little portions of threads coming out
  • Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
  • Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
  • On any product you ordered a STITCHING SERVICE from us.
  • Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. you can ask in live chat for the details of stitching.

Cash refund is only available if we cancel your order due to non-availability of a product or service or any operational issue. In case of exchange and If replacement is not available – we will issue you store credit coupon code that you can apply at the checkout and buy any material you like from our online store.

Refunds Policy (only applicable if Exchange is not available or we are unable to process the order) :

Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle.

Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.

Refunds for orders placed via Paypal are done via Store Credit only.

Cancellation of Order by Kaswa Collections

Kaswa Collections reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.

What will not be considered as DEFECT:

  • Difference in shade/tone
  • Beads coming out
  • Extra accessories missing (not supplied by designer)
  • Little portions of threads coming out
  • Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
  • Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
  • Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. You can learn more about it here.

We ensure hat the product descriptions and photographs provided on this web site are accurate and life-like. Whilst the reproduction of colors and styles contained on the photographs shown on this web site are as accurate as image and photographic processing will allow, The Fashion Station  Do not accept responsibility for  variances in color or style.

Please note that there can be some difference in the picture shown and actual material you received. We have answered this in detail here: [email protected]

Yes and No! They are provided by us only if they are supplied by the Designer. Usually tassels and other accessories are shown in the Product Image only during photo shoot and are not supplied with the material. Very a few designers will supply these “Extra” items along with the dress material. Btw – its not hard for the tailor to add it for you at the time of stitching. In picture you may see tassels and other accessories – its there in the picture to give customer an IDEA how they can add things to customize it.

We have prepared a comprehensive Guide regarding accessories shown in Picture. You can read it here:

https://www.thefashionstation.in/why-there-is-a-difference-in-the-picture-shown-and-actual-material-received/

Processing means that we have received your order and it will be shipped to you soon. Sometimes – Order will still show “Processing” even if it has been shipped.

Normally – all designers provide product image along with the product. On rare occasion product image is not supplied by them. In this case we recommend that you take a print of the image or download the image in your phone and show it to your tailor for stitching purpose.

Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle.

Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.

No. Unfortunately we do not have a Physical store or an Outlet. But – we are planning to open a store soon in Dubai.

Yes. You can order the service from this link.

We will try our level best to stitch your material as given in product pictures.

However- EXTRA Buttons , Panels, tassels  etc which are not supplied by the designer in original box but shown in model picture for photography purpose will not be added at time of stitching. We can only add these extra accessories only if supplied by the designer or if they are available in Local Indian Market with matching color , fabric etc. Also -Pattern shown in Image can only be made if there is sufficient amount of Fabric available. Sometimes – Patterns given in Image are only for Photography purpose and it is difficult to make it similar during stitching. Please be assured that we will try our 100% to match stitching material to look like given in Image but there can be limitations for reasons beyond control.

Yes. Please whatsapp us at +971 50 1505281 for any requirements of complete sets. We do not provide any special discount to re-sellers on single pieces, plus the money should be paid in advance after booking a set.

In case of Originals – The answer is Yes. It will be the same. However – there may be slight difference in shade between the product shown in Image and the actual product received. Please bear in mind that sometimes some additional accessories given in picture may not be the part of the actual product.

In case of a Copy or a Replica the answer is No. It will not be exactly the same- However it will be similar. Please consider the value for money before purchasing the replica.

No. Except for few already maintained ready  — . All products are unstitched dress material.

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